789 q Privacy Policy —
How We Protect Your Data
as a Pakistan Player

The data controller responsible for the personal information of 789 q Pakistan account holders is the 789 q platform operator, accessible at 789q.games. As data controller, 789 q determines the purposes and means of processing your personal data in connection with the operation of the Platform, fulfilment of legal obligations, and delivery of the gaming and support services you use.

789 q collects personal data in three primary categories: data you provide directly, data generated automatically through your use of the Platform, and data obtained from third parties in limited circumstances.

789 q does not collect special categories of sensitive personal data (such as biometric data, racial or ethnic origin, health data, or political opinions) except where biometric login is explicitly enabled by the Pakistan player on their own device — in which case the biometric data is processed entirely on-device and is never transmitted to 789 q servers.

789 q uses Pakistan player personal data for the following specific purposes:

• Account creation and management — creating your 789 q account, verifying your identity, and managing your account settings and preferences throughout the life of your account.
• Identity and age verification — processing CNIC documentation to confirm that Pakistan players are 18 or older, as required for responsible gaming compliance and platform integrity.
• PKR transaction processing — processing your Easypaisa, JazzCash, and bank deposits and withdrawals accurately and within the processing times stated in our Terms and Conditions.
• Game and betting service delivery — operating the jackpot slots, live dealer casino, sports betting, Cockfighting, and other game categories that form the 789 q platform.
• Customer support — responding to your queries, complaints, and account issues through our English-language Pakistan support team.
• Fraud detection and platform security — identifying and investigating suspicious account activity, duplicate accounts, and potential violations of our Terms and Conditions.
• Responsible gaming monitoring — monitoring account activity for signs of problematic gambling behaviour and enforcing self-exclusion where applicable.
• Legal and regulatory compliance — fulfilling anti-money laundering (AML), Know Your Customer (KYC), and other applicable legal obligations relevant to operating a gaming platform serving Pakistan players.
• Platform improvement — using aggregated and anonymised usage data to improve platform performance, game library curation, and mobile app experience for Pakistan players.

789 q relies on the following legal bases for processing Pakistan player personal data:

• Contract performance — processing necessary to fulfil 789 q's obligations to you under the Terms and Conditions you accepted at account registration, including operating your account, processing PKR transactions, and delivering gaming services.
• Legal obligation — processing necessary for 789 q to comply with applicable anti-money laundering laws, KYC requirements, and other regulatory obligations relevant to operating an online gaming platform.
• Legitimate interests — processing for fraud prevention, platform security, responsible gaming monitoring, and aggregate platform analytics, where these interests are not overridden by your privacy rights.
• Consent — where you have explicitly opted in to optional communications such as promotional emails or push notifications. Consent-based processing may be withdrawn at any time through your account settings without affecting the lawfulness of processing before withdrawal.

789 q does not sell Pakistan player personal data. We share data only with the following categories of third-party service providers, and only to the extent necessary for each specific operational purpose:

• Payment processors — Easypaisa, JazzCash, HBL, UBL, MCB Bank, and Meezan Bank receive only the financial data required to process your specific PKR deposit or withdrawal transaction. Each payment provider operates under their own privacy policy with respect to data they hold.
• KYC verification providers — third-party identity verification platforms that assist with CNIC document review receive the minimum identity data required to confirm age and identity. These providers are bound by strict data processing agreements and may not use your data for any other purpose.
• Game software providers — Pragmatic Play, Evolution Gaming, JILI, PG Soft, Habanero, and other 789 q studio partners may receive technical session data required to operate game software. They do not receive your personal identity or financial information.
• IT and hosting infrastructure providers — cloud hosting and server infrastructure providers who store and transmit 789 q platform data operate under strict data processing agreements and provide security standards consistent with our own.
• Legal and regulatory authorities — 789 q will disclose Pakistan player data to law enforcement, regulatory bodies, or courts where legally compelled to do so, without prior notice to the account holder where legally prohibited.

All third-party data processors engaged by 789 q are required to maintain appropriate security measures and may only process Pakistan player data under documented instructions consistent with this Privacy Policy.

All CNIC document images and extracted identity data are: (a) transmitted to 789 q's servers via 256-bit SSL encrypted connections only; (b) stored in encrypted form on access-restricted servers separate from general account data; (c) accessible internally only by 789 q's compliance team members with verified need-to-know access; (d) never shared with third parties except KYC verification service providers under strict processing agreements and legal authorities under legal compulsion; and (e) retained for the minimum period required by applicable anti-money laundering and KYC regulations, after which they are securely deleted.

You may request confirmation of how your CNIC data is stored and processed at any time by contacting [email protected]. 789 q will provide this information within 10 business days of receiving a verified request from the account holder.

789 q maintains complete records of all PKR deposit, withdrawal, bet, and win transactions associated with your 789 q account. This transaction history is: (a) visible to you in its entirety through your account transaction history at all times; (b) used by 789 q to process withdrawal requests, resolve disputes, and fulfil AML reporting obligations; (c) retained for the period required by applicable financial record-keeping regulations following account closure; and (d) shared with relevant payment providers only to the extent required to process or investigate specific transactions.

789 q does not use your PKR transaction history for credit assessment, third-party financial profiling, or any purpose not directly connected to operating your 789 q account or complying with legal obligations.

789 q implements the following technical and organisational security measures to protect Pakistan player personal data:

• 256-bit SSL/TLS encryption for all data in transit between Pakistan player devices and 789 q servers
• At-rest encryption for all stored personal data, with separate encryption keys for CNIC and financial data categories
• Role-based access controls ensuring internal staff access only the data categories necessary for their specific function
• Two-factor authentication requirements for all 789 q internal system access
• Automated intrusion detection and anomaly-monitoring systems operating continuously across 789 q infrastructure
• Regular third-party security audits and penetration testing of 789 q platform and data storage systems
• Documented incident response procedures with defined notification timelines in the event of a data breach affecting Pakistan player accounts

789 q retains different categories of Pakistan player personal data for different periods, determined by operational necessity and legal obligation:

• Active account data — retained for the full duration of your active 789 q account plus a post-closure period as required by applicable regulations.
• KYC and CNIC documents — retained for a minimum of 5 years following account closure, or longer if required by applicable AML regulations in force at the time of closure.
• PKR transaction records — retained for a minimum of 5 years following the date of each transaction, consistent with financial record-keeping obligations.
• Support communications — retained for 3 years following resolution of the relevant issue, or longer if subject to an ongoing legal matter.
• Technical and usage data — retained in identifiable form for 12 months from collection, after which it is anonymised for aggregate platform analytics purposes.
• Responsible gaming records — self-exclusion records are retained for the full duration of the exclusion period plus 5 years, to prevent re-registration in breach of self-exclusion commitments.

At the conclusion of applicable retention periods, personal data is securely deleted or irreversibly anonymised. You may request early deletion of personal data that is not subject to a legal retention obligation by contacting [email protected].

789 q uses cookies and similar technologies on the Platform to provide core functionality, understand how Pakistan players use the platform, and improve the experience over time. The following categories of cookies are used:

• Essential cookies — required for the Platform to function. These include session management cookies that keep you logged in to your 789 q account, security cookies that protect against cross-site request forgery, and load balancing cookies. These cannot be disabled without preventing platform functionality.
• Analytics cookies — used to understand aggregate platform usage patterns, including which game categories are most visited, page load performance across Pakistan mobile networks, and navigation behaviour. All analytics data is processed in aggregated, anonymised form only.
• Functional cookies — remember your preferences such as game display settings, preferred stake levels, and notification preferences, so you do not need to reconfigure them on each visit.

You may manage non-essential cookie preferences through your browser settings. Disabling essential cookies will prevent normal account functionality. Cookie preferences can also be managed through the 789 q mobile app settings on Android and iOS devices used by Pakistan players.

As a 789 q Pakistan account holder, you have the following rights with respect to your personal data. To exercise any of these rights, contact [email protected] with your registered username and a clear description of your request:

• Right of access — you have the right to receive a copy of all personal data 789 q holds about your account, in a readable format, within 30 days of a verified request.
• Right to rectification — you have the right to request correction of inaccurate or incomplete personal data. Name and date-of-birth corrections require re-verification of CNIC documentation.
• Right to erasure — you may request deletion of personal data that is no longer necessary for the original collection purpose and is not subject to a legal retention obligation. Note that KYC, AML, and transaction records cannot be deleted early due to regulatory requirements.
• Right to restrict processing — you may request that 789 q restrict processing of your data while a correction or objection is being reviewed, without deleting the data itself.
• Right to data portability — you may request an export of personal data you provided to 789 q (account registration data, transaction history) in a structured, machine-readable format.
• Right to object — you may object to processing based on legitimate interests, including profiling for responsible gaming monitoring purposes. 789 q will review all objections and provide a reasoned response within 30 days.
• Right to withdraw consent — where processing is based on your consent (such as promotional communications), you may withdraw that consent at any time through your account notification settings, without affecting the lawfulness of prior processing.

789 q reviews and updates this Privacy Policy periodically to reflect changes in our data practices, platform features, and applicable legal requirements. Material changes — meaning changes that affect how we use personal data in ways that differ substantially from this version of the policy — will be communicated to Pakistan players by in-platform notification and email to the registered account address, with a minimum of 14 days' notice before taking effect.

Minor amendments (such as corrections, clarifications, or administrative updates that do not affect data processing practices) may be made without prior notification. The effective date displayed at the top of this policy will always reflect the most recent version. We recommend Pakistan players review this page periodically.

For all privacy and data protection queries — including data subject access requests, deletion requests, consent withdrawals, or general questions about how 789 q handles your personal information — please contact our dedicated team in English at: [email protected]. Available 24 hours a day, 7 days a week, for all 789 q Pakistan account holders.